Achieving cost-efficiency and high performance with open standards

Open standards for software and hardware are key to optimizing business processes. T-Systems shows you how to make the most of the opportunities for better performance and lower cost.

No matter how diverse the business models that exist, leading companies in all industries have one thing in common – the increasingly competitive international environment is upping the pressure on IT departments. They need to deliver the highest possible quality of service at the lowest possible cost. And to make the most of existing resources and automate routine processes.

When it comes to improving ICT processes, open standards for hardware and software are crucial. Many organizations agree company-specific quality standards with their IT service provider, measured in terms of predefined parameters. Adherence to these Service Level Agreements (SLAs) is an effective way of delivering solutions tailored to the customer’s ICT environment – and ensuring cost efficiency and transparency.

Making informed decisions on ICT investment

ITIL (Information Technology Infrastructure Library) is the de-factor international standard for IT service management. It is used as the yardstick for critically assessing ICT infrastructures, and identifying ways of enhancing them. In-depth and accurate requirements analysis is the key to prioritizing action to be taken, and forms the basis for decisions on future ICT investments. As a result, the ITIL standard can have a positive effect on your ICT, and on your whole company.

If you’re looking to get more from your ICT infrastructure, T-Systems can help. With proven expertise and our ability to deliver, we offer solutions based on clearly defined SLAs. With proven quality of service in compliance with ITIL, we offer the very best in service management. For more on ICT solutions and services tailored to your specific business needs, talk to T-Systems.